| Frequently Asked Questions |
How do I know if my dog will use the potty box?
Dogs are instinctively drawn to natural grass and as a result, training your dog to use our potty box is much easier than you might think. Many dogs take to
the box immediately without any training. For those that don’t, train your dog using the same steps you used when you first potty trained your dog. The
process is made significantly easier by the fact that the box contains natural grass (which dogs are already familiar with) and by the fact that Potty Box
Depot can apply a potty training spray to the grass which will assist in training your dog. See Potty Training Tips for more helpful hints.
Do I have to sign a long-term contract?
Not at all. Our grass delivery service is available on a month-to-month basis. You pay only for the service you use and can change your service plan at any
time.
Does the potty box come fully assembled? What about maintenance?
Your potty box arrives fully assembled with no setup required. For maintaining your potty box, we recommend you rinse your potty box once every 4-6
weeks based on how often your dog uses the box.
What are the potty boxes made of? Are they waterproof?
All the potty boxes are made in the USA using 100% natural high density oak, alder or mahogany wood that are sealed and waterproofed to provide a
lifetime of use. If for any reason your potty box cracks or breaks while you are a client, we will provide you with a replacement box, free of charge no
questions asked. Potty Box Depot is dedicated to serving you and your dog!
Can I use my potty box inside and outside my apartment, condo or home?
Absolutely! Our potty boxes can be used inside or outside. Just make sure they are protected from the rain!
Do you take my old piece of grass away when you bring my new piece of grass? Can you replace the grass for me?
Our standard service does not include the removal of your old grass. However, with each delivery we supply you with throw-away bags and sanitary
disposable gloves for your convenience. We also offer a full service option (additional $15 per visit) where our staff removes, replaces and disposes of the
old grass for you.
How often do I need to water the grass?
We recommend that you water your grass twice a week in order to ensure its freshness.
Is my potty box weather proof?
Yes, however, we recommend that you cover your potty box when it rains to ensure that it does not become saturated with water.
How do I keep the potty box sanitary?
As you would in any situation please pickup and remove the poop as soon as you see it in order to ensure your dog’s hygiene and health.
How long does it take to receive a potty box?
Potty box depot makes every effort to ship or deliver your dog potty box and grass within 48-72 hours from the time we receive your order. Feel free to call
us toll free at (877) 269-9555 to discuss finding a delivery time that works for you.
If a box cracks or breaks, am I allowed to exchange it for a new box?
If for any reason your potty box is damaged while you are a client of ours, we will replace it, no questions asked.
Do you offer weekly sod deliveries?
Weekly grass delivery service is available in all of our delivery areas. See "our Service" for more details
Which is better: Real Grass or Synthetic Grass?
First and foremost, real grass is the only solution that truly ensures the hygiene of your dog and eliminates urine odor. With synthetic grass your dog is
essentially urinating on plastic, which is not absorbed and begins to smell due to the residual urine that sticks to the synthetic grass. Natural grass absorbs
the urine and is replaced with each new delivery. Natural grass also duplicates the environment that dogs are used to thus reducing training time. Lastly,
natural grass is organic and is easy on the environment.
How long will the grass last?
Depending on the amount of direct sunlight as well as the number and size of dogs using the area, results vary. We recommend that you replace the grass
every two weeks to ensure the health and hygiene of your dog. For large or multiple dogs, we also offer a weekly service option to ensure a clean and
healthy environment for your dog.
My dog is 70 pounds. Can Potty Box Depot accommodate my needs?
Our large box can accommodate dogs of any size. The large box ensures that your dog has plenty of room to get situated. We have had dogs that weigh
over 110 pounds use the larger box with no problems.
Dogs are instinctively drawn to natural grass and as a result, training your dog to use our potty box is much easier than you might think. Many dogs take to
the box immediately without any training. For those that don’t, train your dog using the same steps you used when you first potty trained your dog. The
process is made significantly easier by the fact that the box contains natural grass (which dogs are already familiar with) and by the fact that Potty Box
Depot can apply a potty training spray to the grass which will assist in training your dog. See Potty Training Tips for more helpful hints.
Do I have to sign a long-term contract?
Not at all. Our grass delivery service is available on a month-to-month basis. You pay only for the service you use and can change your service plan at any
time.
Does the potty box come fully assembled? What about maintenance?
Your potty box arrives fully assembled with no setup required. For maintaining your potty box, we recommend you rinse your potty box once every 4-6
weeks based on how often your dog uses the box.
What are the potty boxes made of? Are they waterproof?
All the potty boxes are made in the USA using 100% natural high density oak, alder or mahogany wood that are sealed and waterproofed to provide a
lifetime of use. If for any reason your potty box cracks or breaks while you are a client, we will provide you with a replacement box, free of charge no
questions asked. Potty Box Depot is dedicated to serving you and your dog!
Can I use my potty box inside and outside my apartment, condo or home?
Absolutely! Our potty boxes can be used inside or outside. Just make sure they are protected from the rain!
Do you take my old piece of grass away when you bring my new piece of grass? Can you replace the grass for me?
Our standard service does not include the removal of your old grass. However, with each delivery we supply you with throw-away bags and sanitary
disposable gloves for your convenience. We also offer a full service option (additional $15 per visit) where our staff removes, replaces and disposes of the
old grass for you.
How often do I need to water the grass?
We recommend that you water your grass twice a week in order to ensure its freshness.
Is my potty box weather proof?
Yes, however, we recommend that you cover your potty box when it rains to ensure that it does not become saturated with water.
How do I keep the potty box sanitary?
As you would in any situation please pickup and remove the poop as soon as you see it in order to ensure your dog’s hygiene and health.
How long does it take to receive a potty box?
Potty box depot makes every effort to ship or deliver your dog potty box and grass within 48-72 hours from the time we receive your order. Feel free to call
us toll free at (877) 269-9555 to discuss finding a delivery time that works for you.
If a box cracks or breaks, am I allowed to exchange it for a new box?
If for any reason your potty box is damaged while you are a client of ours, we will replace it, no questions asked.
Do you offer weekly sod deliveries?
Weekly grass delivery service is available in all of our delivery areas. See "our Service" for more details
Which is better: Real Grass or Synthetic Grass?
First and foremost, real grass is the only solution that truly ensures the hygiene of your dog and eliminates urine odor. With synthetic grass your dog is
essentially urinating on plastic, which is not absorbed and begins to smell due to the residual urine that sticks to the synthetic grass. Natural grass absorbs
the urine and is replaced with each new delivery. Natural grass also duplicates the environment that dogs are used to thus reducing training time. Lastly,
natural grass is organic and is easy on the environment.
How long will the grass last?
Depending on the amount of direct sunlight as well as the number and size of dogs using the area, results vary. We recommend that you replace the grass
every two weeks to ensure the health and hygiene of your dog. For large or multiple dogs, we also offer a weekly service option to ensure a clean and
healthy environment for your dog.
My dog is 70 pounds. Can Potty Box Depot accommodate my needs?
Our large box can accommodate dogs of any size. The large box ensures that your dog has plenty of room to get situated. We have had dogs that weigh
over 110 pounds use the larger box with no problems.
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